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Changes to the Shipping Process

Friday, 16 November 2018  |  Admin

Changes to the Shipping Process

Geek Toy Store has had issues in the past with it's shipping of orders.... Many issues.... Ok, it's been chaos. Geek Toy Store has used couriers and Royal Mail in the past and the swapping and changing between the different methods used has caused some problems with the postage of orders.

From now on we are simplifying the process at our end. 

How it will work from now on

All orders will be shipped out via Royal Mail 2nd Class Signed For postage. The only exception to this is if the order weight exceeds Royal Mail's maximum weight of 2KGs. 

If your order weighs more than 2KGs we will dispatch your order via DPD courier. 

All international orders will be shipped via Royal Mail International Signed for Postage. Again, should your order exceed Royal Mails limits, it will be shipped via DPD courier instead.

We hope that by narrowing down the postage methods we use, it will make the whole process simpler and more efficient. These will NOT be the final updates to our shipping methods though.

 

We are looking to open a business account with Royal Mail in the near future which would allow us to link our store with their processing service, simplifying the postage process further. This will take a little while to set up, but once it is in place it will also help to resolve problems with orders being dispatched late or going missing.

Geek Toy Store